Report a Problem

Use Report a Problem in the authenticated portal to describe a broken page, incorrect result, or delivery issue. The admin launcher is in the navigation; the client launcher is in the portal header.

Write a useful report

Include what you expected, what actually happened, the record involved, and steps to reproduce it. The message must be 10–5,000 characters.

You can attach up to five screenshots, each up to 5 MB. Check them for passwords, API keys, or unrelated personal information before attaching. Accepted attachments accompany the report email.

The microphone records your description and sends it to the configured transcription service. Stop recording, inspect the transcript, and edit before submitting. This report microphone has an 8 MB audio limit and a limit of 20 transcription requests per user per hour. If voice is unavailable, type the report instead.

What accompanies the message?

The report includes your account email/role and organization, the current page URL when supplied, IP address, browser user-agent, and attached screenshots. This helps support identify the affected session and environment.

It does not automatically capture the full screen or attach all records you have open. Unsaved modal text is not a durable ticket draft.

Where it goes

Reports are emailed to the deployment's configured support recipient—not automatically to your organization's support inbox. Self-hosted routing uses PROBLEM_REPORT_EMAIL, then the first address in the server's ADMIN_EMAILS, then SUPPORT_EMAIL.

The reporter's email is used as Reply-To when available. The platform sender sends the report; the reporter does not become the email's From address.

There is a limit of ten reports per user per hour. Wait for the success message. If reporting is not configured or sending fails, use the support contact shown by the portal instead.

What this feature does not provide

This is a report-by-email workflow, not a ticket queue with customer-visible status, threads, or a response-time guarantee. A submitted report also does not authorize support to impersonate your account; Support Access is a separate grant.